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How to Read Your Traditional Electricity Meter

We want to make it as easy as possible for you to read your electricity meter. Whether you have a single-rate or dual-rate meter, this guide will help you provide accurate readings. If you’re unsure or need extra support, don’t hesitate to reach out—we’re here to assist.

Single-Rate Digital Meter

What it looks like:
This type of meter displays five numbers in black or white, often followed by one or more red digits.

How to take a reading:

  1. Write down the first five numbers from left to right.
  2. Ignore any red numbers or digits after the main sequence.

Example Reading:
If the meter shows 75085.1, the reading you provide is 75085.

Two-Rate Digital Meter

What it looks like:
This meter has two rows of numbers:

  • The top row, labeled “low” or “night,” tracks units of electricity used at a cheaper rate.
  • The bottom row, labeled “normal” or “day,” tracks units at the standard rate.

How to take a reading:

  1. Record both rows of numbers from left to right.
  2. Ignore any red numbers or digits after the main sequence.

Example Reading:
If the meter shows:

  • Low/Night: 25404
  • Normal/Day: 54250

You should provide both readings to us.

Two-Rate Single Display Meter

What it looks like:
Some dual-rate meters show readings for both rates on a single digital display. These readings may flash alternately or cycle through when you press a button.

How to take a reading:

  1. Record the numbers for both rates from left to right.
  2. Check the meter labels to identify which reading is “low/night” and which is “high/normal.”
    • Look for an "N" for “normal” or “day.” This does not mean "night."
  3. If you're unsure which reading is which, take note of the numbers in the morning and compare them later in the day. The reading that changes will be your “high/normal” rate.

Example Reading:
If the meter alternates between:

  • 75085 (low/night)
  • 46806 (high/day)

You’ll need to provide both readings.

Need More Help?

If you have trouble accessing or reading your meter, contact us. We’re happy to assist and can provide additional support to ensure you submit accurate readings.

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