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Moving Home

Are you planning a move? Highland Electricity is here to make the process as smooth as possible for you! Let’s get started.

Moving Out?

If you’re a Highland Electricity customer and have a new home lined up within the next 28 days, let us know by contacting us either by phone or email customermoves@highlandelectricity.co.uk

Here’s what we’ll need to wrap up your account:

  • Move-out date: When did (or will) you leave your old home?
  • Meter reading: A reading from your meter on that date.
  • Forwarding details: Your new address and phone number.

And if you can, it’s also helpful to share:

  • Landlord info: The name and address of your landlord, if you rented your old place.

Moving In?

If your new home is already powered by Highland Electricity, fantastic! Let us know by contacting us either by phone or email customermoves@highlandelectricity.co.uk

We’ll need:

  • Move-in date: When did you arrive?
  • Meter reading: If possible, the reading from your move-in date.
  • Your details: Full name, date of birth, and contact information (phone and email).
  • Address: The full address and postcode of your new home.
  • Payment details: Direct Debit information for hassle-free billing.

If your new home is with another energy supplier but you’d like to join Highland Electricity, just grab a quick quote online and make the switch or contact us directly for a quote. It’ll only take a few minutes. Remember to:

  • Contact your current supplier to register your details and provide meter readings.
  • Let them know you’re switching to avoid delays.

Not sure who your current supplier is? No problem:

  • Ask us as we can check the Electricity Enquiry Service for the current supplier at your new address
  • Ask the letting agent, landlord, or previous owner.
  • Check for brand names on any energy statements or letters.

If all else fails, note your meter serial number and call the Meter Point Administration Service (MPAS) at 0870 608 1524 or reach out to your Distribution Network Operator.

Frequently Asked Questions

Can I Take My Highland Electricity Account With Me?

Unfortunately, you can’t take your existing plan to your new home. But don’t worry! You can easily sign up for a new energy account with us. Explore all our current energy plans and pick the one that suits you best.

Can Highland Electricity Start Supplying Energy on My Move-In Day?

If your new place is already with Highland Electricity, you’re good to go right away. Just let us know you’ve moved in, and we’ll handle the rest.

If your new home isn’t currently with us and you’ve started the switch, please be assured your energy supply will continue uninterrupted. The switch will be completed around 5 days after your move-in date, and your welcome letter or email will confirm the exact start date. On rare occasions, there might be delays, but we’ll keep you updated every step of the way.

Will There Be Energy in My New Home Before Highland Electricity Takes Over?

Yes! The previous supplier will keep the energy flowing, so you’ll receive a final bill from them after we’ve taken over.

Paying Your Current Supplier

Planning to pay by monthly Direct Debit with Highland Electricity? That’s great! Here’s how it works for your current supplier:

  • About 6 weeks after we’ve taken over your supply, they’ll send you a final bill based on the meter readings you provided.
  • Your first Highland Electricity bill will arrive after your first quarter with us.