What is the Priority Services Register (PSR)?
The Priority Services Register (PSR) is a free support service provided by energy companies for customers who may need extra help. This includes the elderly, those with disabilities or chronic illnesses, and families with young children. The aim is to ensure that all customers receive the assistance they need to manage their energy supply safely and comfortably.
Who Can Register?
You may be eligible to join the PSR if you:
- Are of pensionable age
- Have a disability or chronic illness
- Have a hearing or visual impairment
- Have children under 5 years old
- Are in a vulnerable situation (e.g., temporarily disabled, undergoing a major surgery, or having a language barrier)
Benefits of the PSR
- Advance Notice of Power Cuts: If there's a planned power outage in your area, you'll be notified in advance so you can prepare accordingly.
- Priority in an Emergency: In the event of an unplanned power cut or emergency, PSR customers receive priority attention to restore their supply.
- Quarterly Safety Checks: If necessary, we can arrange for a representative to visit your home and perform safety checks on your gas and electrical appliances.
- Accessible Information: We provide information in formats suitable for your needs, such as large print, Braille, or audio.
- Password Scheme: To enhance security, you can set up a password that our representatives will use when they visit your home, ensuring you know they're legitimate.
- Nominee Scheme: You can choose a friend or relative to receive communications from us on your behalf, ensuring important information is never missed.
- Meter Reading Assistance: If you have difficulty reading your meter, we can arrange for someone to help with regular readings.
- Bill Management Support: We can provide extra help with understanding your bills and managing payments, including setting up more manageable payment plans if needed.
How to Register
Joining the PSR is simple and free of charge. Here’s how you can register
- Phone: Call our customer service team, and they will guide you through the registration process.
- Email: Send an email to our customer support with your details, and we will get back to you. (enquiries@highlandelectricity.co.uk)
Keeping Your Information Updated
Once you’re registered, it’s important to keep your information up to date. If your circumstances change, such as a change in health condition or a change in contact details, please inform us so we can continue to provide the appropriate support.
Conclusion
The Priority Services Register is designed to make life easier and safer for those who need extra help managing their energy supply. If you think you or someone in your household could benefit from this service, don't hesitate to register. Our team is here to support you every step of the way.
